Our response to COVID-19 > Audi Sudbury > Audi Canada
COVID-19 Response

Our Response to COVID-19

April 20, 2020

In this unprecedented time, our priority at Audi Sudbury is to ensure the safety and well being of our Audi community. In order to do so effectively and efficiently, we have introduced some new measures in relation to our space and operations:
• Our showrooms are now open. We encourage all customer to book an appointment for sales and test drive experiences.
• To protect yourself and others, we have instituted enhanced cleaning protocols, with a focus on high-traffic shared spaces and surfaces like door handles, counter tops, office equipment, and more.
• We have implemented social distancing requirements of 2 metres for all staff and visitors. During interactions please refrain from shaking hands and wash them frequently.
• We will be operating under reduced hours until further notice. Please visit audisudbury.ca for more details or reach out at 705-566-8170 to ensure we can serve you.

Sales Operations

Our main goal is to implement and encourage social distancing. Explore our online digital showroom to learn about our exciting Audi models. Our team is equipped to handle online purchase transactions from start to finish including home delivery of your new vehicle.

Service Operations

During these difficult times our service team is here to help and as such we ask that you respect social distancing. We encourage all customers to arrange for their own transportation to and from the dealership at this time.

• Our shuttle service has been temporarily suspended and our waiting areas are closed.
• Our team is able to accommodate for after hours drop-offs and pick ups, as well as mobile payments. Please inquire for details.
• Please contact our team by phone or online before attending our dealership premises. We will make every effort to help accommodate your needs.

Parts Operations

Our parts team is open for business but unable to accept walk-in customers at this time. Our team can be reached by phone or email, and curbside pickup is available for all parts orders.

Please take advantage of this wherever possible.

• For order pickup our team is happy to work with you on payment options as well as delivery options.
• For order inquiries our team can be reached online request or by calling 705-566-8170.

We are closely monitoring the evolving situation and will continue to follow guidelines set out by our government and health agencies. We will be sure to notify our community of any significant changes we make moving forward that may impact your Audi experience. In the meantime, we ask that you please contact us prior to visiting the dealership – we will continue our best to serve you.